Contact us
Pick the address that matches your question — it reaches the people who can actually answer it, which is faster than a single inbox.
We're around Monday to Friday, 09:00–18:00 UTC.
Help with your store
Something not working, or you're not sure how a feature is meant to behave.
support@tokolane.comCheck the help centre first — most answers are there.
Sales and plans
Pricing, migrating an existing store, or anything before you sign up.
sales@tokolane.comWant a walkthrough rather than an exchange of emails? Request a demo — it reaches the same people.
Billing
Invoices, receipts, VAT details, and payment problems on your subscription.
billing@tokolane.comPayouts from your sales are handled by Stripe — check your Stripe dashboard for those.
Privacy and data requests
Access, correction, deletion and portability requests, and questions about the Data Processing Agreement.
privacy@tokolane.comSecurity
Vulnerability reports and suspected account compromise.
security@tokolane.comRead the security policy first — it sets out our safe-harbour commitment for researchers.
Report a store
A storefront selling something it shouldn't, or one you believe is fraudulent.
abuse@tokolane.comCopyright and trade marks
Infringement notices and counter-notices.
copyright@tokolane.comNotices must follow the process in our copyright policy to be actionable.
Legal notices
Service of process, regulatory correspondence, and anything from a lawyer.
legal@tokolane.comBought something from a store?
Contact the merchant, not us — they're the seller, and only they can help with an order, a delivery or a refund. Their details are in the footer of their storefront. If a merchant won't respond, or you think a store is fraudulent, tell us at abuse@tokolane.com.