Support

Six things, in order: a store name and address, accepting the merchant terms, your business details, connecting Stripe, at least one product, and then publishing. The setup checklist tracks where you are and what's left.

Yes, but think twice: the address is part of every link you've shared, and changing it breaks all of them. Only the store owner can do it, under Settings → Company.

Either another merchant has it, or it's reserved. We hold back names that look like they belong to the platform — support, billing, admin, checkout and similar — because a shopper reading the URL would reasonably think the store was run by us.

The list is the set of countries Stripe can pay out to. If yours isn't there, Stripe can't settle to a bank account in it, so a store there couldn't take money.

You do. Stripe settles directly to your bank account on their normal payout schedule. Tokolane never takes custody of your funds and charges no transaction fee — we can't touch the money even if we wanted to.

Stripe sometimes takes a few minutes to finish, and we're told through a background notification. Press "I've finished — check status" on the payments step to ask Stripe directly rather than waiting.

That happens when Stripe stops allowing charges on your account — usually because they need another document from you. Leaving the store open would show shoppers a checkout that can't succeed. It republishes itself as soon as Stripe re-enables charges; check your Stripe dashboard for what they're asking for.

You do, through Stripe. You're the seller and the merchant of record, so the money and the dispute are both yours.

Settings → Members. Pick a role: viewer reads, staff manages products and fulfils orders, admin also edits company settings and the team, and the owner additionally controls the plan and the storefront address.

We don't send invite emails yet. Tell them to sign up with the exact address you invited — their account links to the invitation automatically the first time they sign in.

Not currently. One account belongs to one store. Use a separate account for a second store.

An unpublished store is invisible to shoppers by design. Check the setup checklist for what's still outstanding.

Consumer law in the UK, EU and elsewhere requires a trader selling to consumers to publish their registered name, a real address and a way to be contacted. That's why those fields are required before you can open, and why they appear in your storefront footer.

Draft products stay hidden. Set it to active on the product page, and check its inventory isn't zero.